Customer Specific Terms

Before Your Trip

Scope of Services

FishingBooker only acts in the capacity of an intermediary on behalf of the Vendor or other Principal that provides its Services. By making a booking through FishingBooker, Customers enter into a contract directly with the Vendor and they will be subject to their terms and conditions. The delivery terms and conditions of a Vendor can be obtained from the relevant Vendor, if requested, prior to a booking being confirmed or along with the booking confirmation. By confirming their booking, Customers accept the Vendor’s terms and conditions as well as FishingBooker’s Terms and Conditions.

FishingBooker shall not be liable for anything stated in the Vendor's terms and conditions. The FishingBooker Agreement with Customers sets out Customer rights and obligations when they book or reserve fishing trips through us.

From the point at which a Customer makes a reservation, FishingBooker acts solely as an intermediary between the Customer and the Vendor, transmitting the details of a Customer's reservation to the relevant Vendor and sending them a confirmation email for and on behalf of the Vendor.

We will do our best to assist the Customer, but will have no liability and expressly disclaim any liability in relation to the performance of the contract with the Vendor, and this should be taken up with the Vendor directly.

By making a reservation with a Vendor, Customers accept and agree to the relevant cancellation and no-show policy of that Vendor and to any additional terms and conditions of the Vendor that may apply to the reservation, including for services rendered and/or products offered by the Vendor (the delivery terms and conditions of a Vendor can be obtained from the relevant Vendor). The general cancellation no-show policy of each Vendor is made available on our website on the Vendor information pages during the reservation procedure and in the booking confirmation email. Please note that certain rates are not eligible for cancellation or change. Customers are instructed to check the Vendor's details thoroughly for any such conditions prior to making a reservation.

For information regarding payments, please read our Payment and Pricing Terms.

Requirement to Review Vendor Rules and Restrictions

Separate terms and conditions may apply to a Customer's reservation and purchase of travel-related goods and services that they select. Customers are instructed to read these separate terms and conditions carefully on the Vendor's listing page. Customers agree to abide by the terms and conditions of purchase imposed by any Vendor with whom they elect to deal, including, but not limited to, the payment of all amounts when due and compliance with the Vendor's rules and restrictions regarding availability and use of fares, products, or services. FishingBooker reserves the right to cancel a Customer's booking if full payment is not received in a timely fashion. Customers acknowledge that some third party Vendors offering certain services and/or activities may require Customers to sign their liability waiver prior to participating in the services and/or activity they offer. Customers understand that any violation of any such Vendor's rules and restrictions may result in a cancellation of their reservation(s), in them being denied access to the applicable product or services, and/or in them forfeiting any monies paid for such a reservation.

Insurance and Safety

It is a condition of booking with FishingBooker that Customers and all members of their party, including infants and children, are adequately insured. Some hazardous activities may require additional coverage. Customers are instructed to check this with their insurance dealer. It may be a term of the Customer's contract with the Vendor that they take out suitable insurance cover and inform the Vendor of it so that they can take down your insurer's details. FishingBooker cannot accept responsibility for any costs Customers incur as a result of not being adequately insured.

BY OFFERING SERVICES TO PARTICULAR INTERNATIONAL DESTINATIONS, FISHINGBOOKER DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

Documentation

Once Customers receive their confirmation email, they are instructed to check it carefully to make sure that all details are correct and also ensure that the names given are the same as in the relevant ID documents they may be asked to present to the Vendor. If Customers believe one or more details are not correct, they should contact FishingBooker. Customers are instructed to ensure they check the information provided so that they are fully aware of timings, durations, departures, and other details. If Customers are unsure about any aspect of their trip, please contact our Customer Service department.

Although every effort has been made to ensure that the information displayed is entirely complete and accurate, FishingBooker accepts no liability for any injury to persons, or any loss or damage to property caused by errors or omissions in the data displayed, whether they result from negligence, accident, or any other cause.

FishingBooker does not accept responsibility for any activity or procedure that may be necessary in order to enjoy the use of FishingBooker’s services, including, but not limited to, procuring or having in possession any passport or valid identification for travel or fishing licenses and/or other documentation required by state law in the state/country in which the fishing trip is happening. This is the sole responsibility of the Customer.

Please note that FishingBooker laws and regulations related to fishing and licensing differ around the world, and it is the sole responsibility of the Customer to inform themselves of them. FishingBooker makes no representations about, confirm or endorse any Vendor or Customer, or any Vendor or Customer's purported identity or background. Any references to a Vendor being "verified" (or similar language) only indicate that the Customer or Vendor has completed a relevant verification or identification process and nothing more. Any such description is not an endorsement, certification, or guarantee by FishingBooker about any Vendor, including of the Vendor's identity, background, or whether the Customer is trustworthy, safe, or suitable. Customers should always exercise due diligence and care when deciding whether to book a trip and when communicating and interacting with a Vendor, whether online or in person, especially when they travel outside of their country of residence.

By using the website, Users agree that any legal remedy or liability that they seek to obtain for actions or omissions of other Vendors or Customers or other third parties will be limited to a claim against the particular Vendor or Customer or another third party who caused them harm. Users agree not to attempt to impose liability on or seek any legal remedy from FishingBooker with respect to such actions or omissions.

Best Price Guarantee

In the unlikely event that a Customer finds a lower rate than on FishingBooker.com on another website within 24 hours of booking with FishingBooker.com, FishingBooker will credit or refund the difference in price to the Customer.

Travel must be completed in accordance with the booked itinerary to be eligible to receive a refund or credits for the price difference.

Notifying FishingBooker of a Claim

A Customer must file a Best Price Guarantee application form within twenty-four (24) hours after their FishingBooker.com booking, to make a claim under the Best Price Guarantee. The lower rate must be available for booking at the time they contact FishingBooker, as determined by FishingBooker customer service representatives.

Must be "Apples to Apples" Comparison

The Best Price Guarantee is available only for exact itinerary matches. For example, the specific vessel, trip type, and duration, number of guests, and the exact same dates and times of travel or service as booked through FishingBooker.com. For any stand-alone product booking (for example, a single day trip), the comparison must be to the same product purchased stand-alone through another website (i.e. not part of an all-inclusive or multiday trip package). The Best Price Guarantee is not available for bookings on websites where the charter operator, itinerary, or similar booking details are unknown until after purchase. Customers must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional, and age-related requirements.

Comparison Rates must be available to the general public online. The Best Price Guarantee applies only to prices both advertised and available to the general public on an English-language website. For example, this does not include rates offered on:

  • Membership program websites, corporate discounts or rates
  • Group, rewards program, incentive, meeting, convention, consolidator, or interline prices
  • Prices obtained via auction or similar process
  • Prices available only by using a coupon or other promotion not offered to the general public

The lower rate may not come from a website where you call to get the rate, or from an email that you received. In addition, the rate must be quoted, booked, and paid for in US dollars.

Important note regarding additional services: To qualify for the Best Price Guarantee, you must have paid in full the required prepayment deposit on the booking.

Verification of Claims

All requests, including receipts, are subject to verification by FishingBooker. FishingBooker will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by FishingBooker personnel. Nor will FishingBooker verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Verified requests will receive a credit to the credit card used for the booking, within approximately 7–10 days of verification.

Changes

FishingBooker reserves the right in its sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to Users. The terms that are in effect at the time of User's booking will determine their eligibility under the Best Price Guarantee. No change in the Best Price Guarantee program will affect any credit that has already been issued to you. The failure of FishingBooker to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision.

Canceling or Changing Your Booking

Cancellations

If a Customer needs to cancel their Trip, they can do so on their "My Bookings" page by clicking on "Cancel Booking". Customers must request the cancellation through the FishingBooker platform, otherwise, it will not be deemed valid.

If a Customer cancels their trip within the Vendor's cancellation policy, their cancellation will be processed automatically and they can receive a full refund of their deposit.

If a Customer's cancellation breaches the Vendor's cancellation policy, they will be charged the amount of their deposit.

If a Customer books their trip through Online Payments and breaches the Vendor's cancellation policy, they will be charged the full amount of the trip.

If a Customer cancels due to extenuating circumstances, they may still be able to get their money back. Customers may review our Extenuating Circumstances Policy to check if they are eligible to receive a refund.

If the Vendor has to cancel a Customer's trip, FishingBooker will refund their deposit.

Please note that Vendors have the ultimate responsibility for the safety of the crew and the people on board. In the event that the trip is no longer safe due to any reason, the Vendor has the right to cancel the whole or part of the trip (before or after departure).

If a trip has been canceled prior to departure due to unsafe weather conditions (within 7 days of the trip date), Customers will be able to

  • Accept from FishingBooker a full refund of the deposit paid for the canceled service(s).
  • Accept from FishingBooker a substitute service(s) of equivalent value, where such a substitute is reasonably available.
  • Accept from FishingBooker a substitute service(s) of lower value if no service(s) of equivalent value is reasonably available, and to recover from FishingBooker the difference in deposit between the deposit of the trip originally purchased and that of the substitute one.

FishingBooker is not responsible for any incidental expenses or consequential losses that you may have incurred as a result of the canceled booking such as visas, vaccinations, accommodation, non-refundable flight or rail tickets, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. FishingBooker reserves the right to issue a full refund in lieu of the choices above, at its sole discretion.

Please note that all cancellation requests must be sent within 15 days of the trip date. We cannot process cancellation requests sent more than 15 days from the trip date.

Changes

If a Customer needs to change any details about their trip, they can request to do so here. Please keep in mind that Customers must request the change through the FishingBooker platform, otherwise, it will not be deemed valid. To propose a change to their booking, Customers should go to "Change Booking" on their booking details page. They can then enter the proposed changes and also contact their Vendor, who will be notified of their request and has 48 hours to respond. If they do not respond, then the change request has not been accepted and the original trip will stay the same.

For Private Trips, Customers can request a change of the date and start time of their trip, as well as the size of their group. For Shared Trips, Customers can request to change the date and the size of their group.

Changing a trip may incur additional charges.

A change request can be withdrawn as long as the Vendor hasn't responded to it yet.

If a Vendor does not accept a Customer's change request, the original trip details stay the same.

If a Vendor requests to change a trip, Customers will be notified and can either accept the change or decline and suggest a different time/date without incurring a penalty.

FishingBooker reserves the right to change any bookings at its sole discretion, for any reason.

Unused Services

Neither FishingBooker nor its authorized representatives shall offer or pay any discounts or refunds for missed or unused services which were missed or unused by the Customer due to no fault of FishingBooker or its representatives, which shall include any termination of the Customer's participation in the Service due to the Customer's own fault, negligence or breach of these Terms.

After The Trip

Complaints

As the Customer contract is with the Vendor, all complaints should be addressed to them but FishingBooker will do our best to assist Customers with any queries or concerns they may have relating to their arrangements. If Customers have a problem while on a fishing trip booked through FishingBooker, they must report to the Vendor, their local supplier, or representative immediately. If Customers fail to follow this procedure, their complaint is less likely to be properly investigated and rectified. Any complaints upon a Customer's return from their trip must be directed to the Vendor. Customers will see the Vendor’s contact details on the confirmation documents FishingBooker sends to them. FishingBooker will, of course, do its best to assist Customers if required.

Reviews

Customers may submit their reviews, contributions, and fishing experiences. For more detailed information please read our Content Terms,Customer Review Rules section.